1. RITO.lv
2. Terms of use

Terms of use of the website www.rito.lv and online shop www.rito.lv contract

ATTENTION!

By placing an order in the online store www.rito.lv, you confirm that you have read and agree to the terms and conditions of this agreement.

If, after reading the terms and conditions of the Contract, you have objections to them (i.e., you do not agree with any (one or more) of them, we invite you to shop in our retail stores "Rito" (https://rito.lv/en/stores)

The contract is concluded between the parties:

The Seller: online shop www.rito.lv owner limited liability company Arkolat, registration number 40003199487, VAT registration number LV 40003199487, legal address: Mūkusalas street 72B, Riga, LV-1004, Latvia.

The Buyer: the person that makes a purchase in the online shop www.rito.lv.

The contract applies to all orders and purchase, that are made in the online shop www.rito.lv, but do not apply to purchases made in the Seller’s physical stores.

Terminology:

1) Sale – the opportunity offered by the Seller and announced in the online shop www.rito.lv to purchase goods on particularly advantageous terms

2) Return Form – a standard form on which the right of withdrawal can be exercised

3) Advance Invoice – a document prepared by the Seller and sent to the Buyer's e-mail, that confirms the reservation of the Goods until payment, but not longer than 3 (three) working days

4) Contract – an agreement on the purchase of goods concluded between the Seller and the Buyer, that determines the rights, obligations and responsibilities of the parties

5) Online shop – The Seller's website for the sale of goods on the Internet is maintained with an online store www.rito.lv

6) Cart (My cart) – the Products selected by the Buyer in the online store www.rito.lv, which the Buyer wants to buy and confirms it by pressing the "Add to the cart" button next to the specific Product

7) Client – any person that visits website www.rito.lv

8) Courier – the cooperation partner of the Seller, who delivers the Paid Goods to the Buyer on behalf of the Seller

9) Contract – Distance contract

10) Rules – website www.rito.lv and the Contract rules

11) Password – chosen combination of numbers and/or letters during the Buyer's registration process, with which the Customer confirms his/her identity and the Customer undertakes not to disclose or transfer it to any Third Party

12) Order – in accordance with Contract rules, The Shopping Cart drawn up by the Buyer and sent by the Seller and a completed requisite form, on what basis the Seller issues an Advance Invoice to the Buyer.

13) Seller – limited liability company Arkolat, registration number 40003199487, VAT registration number LV 40003199487, legal address: Mūkusalas street 72B, Riga, LV-1004, Latvia

14) Registered client – any person who has registered at www.rito.lv and who has the right to use the benefits of a registered customer

15) Requisite Form – information provided by the Buyer about themselves when registering in the online shop as a Customer

16) Buyer – a natural or legal person who orders Goods in the online shop

17) www.rito.lv – the Sellers website with online shop

18) Goods - Products offered for purchase in the online shop

19) VAT – Value Added Tax, which is applicable at the relevant time to the price of Goods or services in the amount specified in the regulatory enactments of the Republic of Latvia

20) Reģistrēts klients − persona, kura sniegusi par sevi datus, aizpildot www.rito.lv reģistrācijas veidlapu (what is the difference between this one and 14)

21) Rito stores – the Sellers retail cookware and kitchenware stores https://rito.lv/en/stores

22) Third person – any person that is not in the Contract

23) Wish list – created list in www.rito.lv of dishes, kitchen utensils and interior items, which the Registered client wants to purchase later

1. General rules

1.1. Anyone can make a purchase in the online shop. The Buyer has the right to choose and purchase products.

1.2. the agreement is concluded (enters into force) at the moment when the Buyer has selected the Goods in the online shop and sends the Shopping Cart to the Seller by pressing the "Make order" button.

1.3. The Buyer is not entitled to order goods in the online if the Buyer has not read the Contract or does not agree with the terms and conditions of the Contract. If the Buyer orders the Goods, it is considered that the Buyer has read the Contract and unreservedly agrees with its terms and conditions.

1.4. Contracts are not stored by the Seller, but are available before the purchase: The Buyer can save and/or print the Contract.

1.5. The Seller reserves the right to unilaterally amend and supplement the Contract at any time without notice. When the Buyer makes a purchase in the online shop, the provisions of the Contract that are valid at the time of ordering the Goods are applied, therefore the Buyer must get acquainted with the Contract each time the Order is placed.

1.6. The Seller has the right to restrict the Buyer's online shop offers without notice or cancel the Buyer's registration if the Buyer uses the online shop in violation of the Terms, tries to harm the stability or security of the E-shop.

1.7. The Seller, by placing a relevant notice on www.rito.lv, is entitled to temporarily or permanently terminate the operation of the online shop without notifying the Buyer in advance and executing Orders received before the relevant notice is placed.

1.8. The Goods stock has informational value, they are updated once a day.

2.Commercial offers and waivers

2.1. Every visitor of the online shop has the opportunity and the right to apply for commercial notifications by entering and sending their e-mail address in the “Enter your email address here” window.

2.2. Everyone who has applied for receiving online shop commercial notifications has the right to unsubscribe at any time by sending an e-mail to info@rito.lv or using the link at the end of the commercial notification text.

3. Registration and processing of personal data

3.1. In order to be able to use the benefits of the Registered Customer when purchasing Goods in the online shop, the Buyer has the opportunity to register by filling in the registration form https://rito.lv/en/register, indicating the Buyer's personal data: name, surname, e-mail address, address where the goods will be delivered, telephone number, other data relevant to the delivery of the goods (eg front door code, etc.).

3.2. The Buyer is responsible for the data provided in the Registration Form (for unregistered Buyers - Delivery Information) to be accurate, correct and complete. If the Buyer's data changes, the Buyer must update them before placing the Order. The Seller is not liable for losses incurred by the Buyer or third parties due to the fact that the Buyer has provided incorrect or incomplete data (or has not changed or supplemented the data).

3.3. When registering or placing an Order, the Buyer must make sure that the specified e-mail address is available to him and that it is possible to receive emails there. After placing the Order, the Buyer undertakes checking the e-mail provided to the Seller at least once every working day. The Seller is not responsible if it has sent the Order-advance invoice to the email address specified by the Buyer, but the Buyer has not received it.

3.4. The Registered Customer has the right to freely change, supplement their data or delete their registration in the online shop at any time without additional approval, or refuse to receive commercial information.

3.5. By registering in the Online shop, the Registered Customer obtains an individual password for placing orders in the online shop and acquires the right to use special offers. The Registered Customer undertakes to keep the password in a safe place inaccessible to third parties and not to disclose it to third parties. The registered customer is responsible for the storage of access data, as well as for any activity (provision of data, orders placed, etc.) performed in the Online shop by logging in with their e-mail address and password. Any person who joins the Online shop and places an Order using the Registered Customer's access data is considered by the Seller to be a Registered Customer.

3.6. When registering in the Online shop, the Registered Customer may choose to apply for a commercial communication. The Registered Customer may apply for and unsubscribe from commercial communications at any time.

3.7. If the Registered Customer loses (forgets) access data to the Online shop, he must send a password reminder request https://rito.lv/lv/password/reset.

3.8. By registering in the Online shop, the Registered Customer agrees to the Contract and gives the right and permission to select, register, enter, store, systematize, use and in any other way process the personal data provided by the Registered Customer by filling in the Registration Form.

3.9. The Buyer, who is not a Registered Customer, agrees to the Contract when placing an Order and filling in the Delivery Information and gives the right and permission to select, register, enter, store, systematize, use and in any other way process his personal data for the mentioned purposes.

3.10. The Seller is entitled to entrust and transfer the processing of personal data and the sending of commercial communications to third parties, observing the requirements of the regulatory enactments in force in the Republic of Latvia regarding the protection of personal data and the sending of commercial communications.

3.11. The personal data provided by the registered customer, the Buyer (incl. unregistered customer) will be processed only to the extent necessary to identify the Buyer, inform about the transaction, sell and deliver goods, issue accounting documents, repay overpaid amounts, return money for Goods returned by the Buyer, administering debts, performing other obligations arising from the Contract, as well as providing the Buyer with the opportunity to use other Online shop offers, ensuring the provisions of the Personal Data Protection Law and other regulatory enactments in force in the Republic of Latvia. When processing and storing personal data, the Seller will use organizational and technical means that will ensure the protection of personal data from accidental or illegal destruction, alteration, disclosure, as well as from any other illegal processing.

3.12. The Seller may use data not directly related to the Buyer's person for statistics. Such statistics will be selected and processed in such a way that the personal identity of the Buyer or other personal data from which the personal identity can be identified will not be disclosed.

3.13. For marketing purposes, such as statistics, personal data may only be processed in aggregated form.

3.14. The Seller will not disclose the personal data of the Registered Customer and the Buyer (incl. unregistered customer) to third parties, except for the cases specified in the legislation of the Republic of Latvia and the Contract.

3.15. By submitting a relevant written request to the Seller, the Buyer has the right to get acquainted with the Buyer's personal data processed by the Seller and the manner in which they are processed. The Buyer has the right to request the correction of incorrect, incomplete, inaccurate personal data, to suspend the processing of his/her personal data if the data is processed without complying with the law or the Contract.

4. Registered clients

4.1. Registered www.rito.lv customers receive the following additional benefits:

4.1.1. great discount offers for Registered Users only;

4.1.2. the ability to easily create your Wish List and share it with your friends.

4.2. Registered customers can create a list of RITO dishes, kitchen utensils and interior items on the website www.rito.lv, which the Registered customer wants to buy later or receive as a gift during the holidays.

4.3. To create a Wish List, click on the desired item "heart button" to add to the wish list and this product will be added to your wish list.

4.4. After registration, the Wish List is saved and the Registered Customer can share it (using the automatically generated Wish List link) with their family members, friends and acquaintances.

4.5. The wish list can be supplemented, corrected or deleted at any time by logging in to the Registered User's account www.rito.lv

4.6. By registering the Wish List, the Registered Customer agrees that his Wish List is publicly available at www.rito.lv for persons who know the link to the Wish List created by the Registered Customer.

4.7. The wish list is automatically deleted if the Registered Customer has not logged in to the Registered User's account for more than a year.

5. Product prices

5.1. Product prices in the online shop are indicated in euros. The price includes value added tax. Delivery costs are not included in the price.

5.2. The prices of the goods in the created online shop order are indicated in euros with added value added tax. The goods are sold to the Buyer at the prices that are valid in the online shop at the time of ordering.

5.3. The Seller is entitled to change the prices of the Goods in the online shop without prior notice. The price indicated in the online shop at the moment of placing the order (sending to the Seller) is valid.

6. Execution of orders

6.1. The Customer can shop in the E-store by registering as a Registered User. The customer also has the opportunity to place an order by phone, by calling the Rito online store operator during working hours - on working days from 9:00 - 17:00 to the phone number 27814995 by verbally making the order.

6.2. Product balances https://rito.lv/en/shop are of informative nature, they are renewed once a day. Therefore, there may be a situation that the Product selected by the Buyer is not or is not in sufficient quantity. If the Product selected by the Buyer will not be available or will not be in the required quantity, the Buyer's operator will contact the Buyer and offer to replace it with an equivalent or receive it with the shipment of new goods.

6.3. The Customer selects the Product in the online shop catalog and, if the Product is available in the E-shop and in the specified RITO stores, presses the ADD TO CART button:

6.3.1. by pressing the ADD TO CART button, the Customer can continue shopping or go to the Shopping Cart ("My Cart" button);

6.3.2. In the Shopping Cart the Customer can specify the Goods, the required quantity, recalculate the price, empty the entire Shopping Cart, delete individual items, go back to the catalog or buy the product;

6.3.3. By choosing to buy the Product, the Customer is offered the opportunity to enter the system as an already registered user or to shop as a guest;

6.3.4. When placing an order, the Customer must indicate all the necessary information required in the order form and, if available to the buyer, the discount code (read the terms of use of the discount code here - https://rito.lv/lv/atlaizu-kodi)

6.3.5. After order confirmation, if the order is registered in the system, the Customer will receive an e-mail with an advance invoice or, in case of online shop balances will not match the real situation or in case of uncertainty, an operator call. The operator's call is made as soon as possible. An advance invoice will be sent to the Buyer after the operator's call;

6.3.6. The advance invoice will contain the following information: Product (name, article), quantity, unit price, delivery costs, total amount, value added tax amount, total payment amount and Seller's bank details;

6.3.7. If the Product order is NOT registered in the system, the Buyer will not receive a notification or an operator call. In this case, you must place a new order or contact the Seller (https://rito.lv/en/contacts)

6.4. As soon as possible, but not later than during the working day (if the order is placed on a working day after 16.00 or on a holiday, then on the next working day) An Advance Invoice will be sent to the Buyer’s to the specified e-mail.

6.5. If the Buyer is a Registered Customer and has logged in to the system, then during the purchase process, part of the fields to be filled in have already been filled in (information has been preserved).

6.6. If the Product will be received by a person other than the Buyer himself, this must be indicated in the application, mentioning the person's name, surname and birth data).

6.7. The buyer chooses the method of receiving the goods:

6.7.1. Free receipt of the Product in the retail store Rito specified by the Buyer;

6.7.2. Paid delivery by courier or parcel delivery points throughout Europe.

6.8. If the Buyer chooses to receive the Product in the specified retail store Rito, then the Buyer pays the amount indicated in the Advance invoice by transfer to the Seller's bank account, making the payment as soon as possible, but not later than within 3 working days. After receiving the payment to the Seller's bank account, the Product is delivered to the retail store Rito chosen by the Buyer and the operator announces the exact time of receipt of the Product.

6.9. If the Buyer chooses to deliver by courier with fee, then the Buyer pays the amount indicated in the Advance Invoice by transfer to the Seller's bank account, making the payment as soon as possible, but not later than within 3 working days. After receiving the payment in the Seller's bank account, the operator contacts the Buyer and agrees on a specific time of receipt of the Goods.

7. Payment procedure and terms

7.1. The Buyer will pay for the Goods in the form of a prepayment by bank transfer, paying the Advance invoice sent electronically by the Seller. The responsibility for data security in this case lies with the bank concerned, as all money transactions take place in its system.

7.2. The Buyer must pay for the ordered Goods no later than within 3 (three) working days from the receipt of the Order confirmation and the Advance invoice.

7.3. When making a payment, it is mandatory to indicate the Order number, which is indicated in the advance invoice.

7.4. The Buyer can receive the Goods only after the Seller has received payment for the Goods in the bank account.

7.5. The Seller is entitled to unilaterally, without notifying the Buyer, cancel the order and cancel the reservation of the Goods, if the Buyer has not paid for the Goods within 3 (three) working days after the date of issuing the Advance Invoice. In case the payment for the Goods is transferred from a bank other than the Seller's, bank or other state bank, it is recommended to inform the Seller about it by sending a payment order to the Seller's e-mail: info@rito.lv

8. Execution of orders

8.1. Orders placed in the online shop are processed on working days from 9.00 - 17.00.

8.2. Orders received on business days before 16.00 are processed on the same day, but orders received after 16.00 and on weekends are processed on the next business day.

8.3. If the Buyer has chosen to receive the Goods in the Seller's retail store Rito, the Goods must be removed within 7 days of receiving the Advance invoice, but not earlier than before payment. Upon receipt of the Product, the Buyer shall present an identity document.

8.4. The Seller will take care that any Buyer's Order is fulfilled in full, but the Seller cannot guarantee it. If the ordered Goods are not available or are not in sufficient quantity, the Seller reserves the right not to deliver the goods, notifying the Buyer thereof. In this case, the Advance Invoice is not sent to the Buyer.

9. Delivery and receipt of goods

9.1. The goods are delivered to the Buyer in the territory of Europe. The goods can be received free of charge in the Seller's retail stores in Rito, they are delivered by the Seller or its authorized representative (courier).

9.2. A delivery fee must be paid for the delivery of the goods. The delivery fee can be both fixed and dependent on the value or weight of the Goods ordered by the Buyer, the place of delivery.

9.3. The Goods ordered and paid for by the Buyer are delivered to the delivery address specified by the Buyer, agreeing on the delivery time. The buyer must accept the goods themselves. If the ordered goods will be received not by the Buyer but by another person, the name and surname of the recipient of the Goods and birth data must be indicated in the order.

9.4. Upon receipt of the Product, an identity document must be presented.

9.5. If the delivery of the goods is not possible due to the fault of the Buyer or circumstances depending on the Seller (the Buyer has provided an incorrect address, the Buyer or the recipient is not present, the Buyer cannot be contacted, the specified address cannot be accessed, etc.) The Goods are not sent again (except in cases when the Buyer pays extra for the repeated delivery of the Goods), but the money for the Goods is refunded to the Buyer's account from which the payment was made within 30 (thirty days. Delivery costs are not refunded).

9.6. The Seller delivers the Goods to the Buyer within the selected period. The Buyer agrees that in exceptional cases the delivery of the Goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller shall immediately contact the Buyer and agree on another delivery time.

9.7. The Seller is released from liability for non-compliance with the terms of delivery of the Goods, if the Goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or circumstances dependent on the Buyer.

Upon delivery of the Goods to the Buyer invoices are issued together with the Goods - the original invoice, withdrawal form. The Buyer shall sign the delivery document for the Goods, indicating the objections regarding the packaging and the Goods, if any discrepancy is established.

9.8. During the delivery of the goods, the Buyer is obliged to check the condition of the shipment and compliance with the order together with the Seller's representative (courier).

9.9. If the Buyer establishes that the packaging of the delivered consignment is damaged (cracked packaging label, damaged packaging or other external damage), the Buyer must record it in the delivery document (Seller's copy). Otherwise, the consignment is considered to have been delivered properly and undamaged.

9.10. If after receiving the Goods the Buyer finds that the consignment does not contain the correct quantity of the Goods or the delivered Goods do not correspond to the Order and it is not indicated in the delivery document, the Buyer must immediately inform the Seller by sending a relevant message to the Seller's e-mail.

10. Right of withdrawal. Exchange of goods and return

10.1. If the Buyer is a consumer within the meaning of the Consumer Protection Law (a natural person who expresses a wish to purchase, acquires or could purchase or use a good or service for a purpose not related to their economic or professional activity), the Buyer may exercise the right of withdrawal and unilaterally withdraw from the contract (purchase of goods in the online shop) within 14 calendar days after delivery of the respective Goods. The buyer cannot exercise the right of withdrawal if:

10.1.1. the goods are delivered, which are made according to the consumer's instructions or are irreplaceable things, or according to their nature cannot be returned, or they are perishable or can be used quickly;

10.1.2. food items, beverages or other goods intended for immediate household consumption are delivered;

10.1.3. in other cases, provided for in regulatory enactments.

10.2. In order to exercise the right of withdrawal, the Buyer fills in and signs the withdrawal form attached to the delivery document https://rito.lv/storage/returnform.doc duly indicating all the necessary data and sent to the Seller to the following address:

10.3. The Buyer shall return the product (if it has been delivered) to the Seller's registered office Tallinn, Meistri tn. 22 or RITO T1 Mall of Tallinn, Peterburi tee 2 within 7 (seven) days after sending the written refusal. Return form can also be submitted together with the product.

10.4. The Seller shall refund the price of the Goods returned by the Buyer using the right of withdrawal within thirty days after acceptance of the Goods by transferring the price of the Goods to the bank account specified by the Buyer. Payment in cash is not made. The delivery fee is not refunded to the Buyer.

10.5. The Buyer is responsible for maintaining the quality and safety of the Product during the period of exercising the right of withdrawal. The Buyer shall be liable for any decrease in the value of the Product if the Product has been used in a manner incompatible with the principle of good faith, including use for a purpose other than to ascertain the nature or operation of the Product.

10.6. The Seller has the right not to accept the Product and to refuse the Buyer to exercise the right of withdrawal, as well as not to refund the money paid by the Buyer for the Product, if in accordance with the Cabinet of Ministers Regulation No. 207 point 14.1, the value of the Goods is reduced, including:

10.6.1. The product is worn and / or damaged;

10.6.2. The product is not complete or is not in the original packaging, or its packaging is significantly damaged (unless it is impossible for the consumer to open the packaging without damaging it) in order to protect the product from damage or deterioration.

10.7. The goods must be undamaged, have not lost their appearance (labels have not been removed and damaged, protective films have not been torn off, etc.) and have not been used. The product must be returned in its original packaging, in the same set as it was received, definitely returning the product purchase document, warranty card (coupon) (if any), instructions for use and other accessories of the product.

10.8. Expenses for delivery of the Goods to the Seller shall be borne by the Buyer (except for goods that do not comply with the terms of the contract). If the Buyer wishes to return the Goods during their delivery, they must be returned to the Seller's representative (courier) by filling in the withdrawal form.

11. Product quality guarantee and expiration date

11.1. The characteristics and warranty period of all goods sold in the online shop are indicated in the Product description next to each Product.

11.2. The Seller is not responsible for the fact that the Goods shown in the images in the online shop may differ in their actual size, shape and color according to their color, shape and other parameters. Product images are for informational purposes only.

12. Goods that do not comply with the terms of the contract

12.1. The Buyer shall submit a claim https://rito.lv/storage/returnform.doc regarding the non-compliant product, as well as the non-compliant Product itself, in compliance with the Cabinet of Ministers Regulations No. 631 “Procedures for applying for and reviewing a consumer claim service” at the Seller’s registered office Tallinn, Meistri tn. 22 or RITO T1 Mall of Tallinn, Peterburi tee 2 and it is reviewed in accordance with the procedures and within the time limits specified in the applicable regulatory enactments.

12.2. When returning or changing high-quality Goods that correspond to the Buyer's order, the delivery fee is not refunded to the Buyer.

13. Information exchange

13.1. The Seller sends all notifications and otherwise communicates with the Buyer using the e-mail address or telephone number specified in the Buyer's registration.

13.2. The Buyer sends all notices and questions using the means of communication and addresses specified in the "Contacts" section of the online shop.